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Service & Warranty

Traeger's 3-Year Warranty

Traeger's 3-Year Warranty applies to grills manufactured October 2021 or earlier.

Traeger Pellet Grills Europe ApS, Kattegatvej 40, 2150 Copenhagen, Denmark, (‘Traeger’) warrants this Traeger grill for the components, coverage, and warranty period listed in the table below under normal use and proper maintenance.

This warranty is granted in addition to your rights as purchaser under the laws of your country of residence and does not deprive you of the protection afforded to you by the laws of your country of residence. The respective warranty period starts from the date of conclusion of the original purchase contract from a Traeger authorized dealer and is granted to customers in Europe. A list of Traeger authorized dealers is available at https://www.traegergrills.com/dealers (together each an “Authorized Seller”). The warranty period and coverage for the replacement parts shall be as follows:

  • Warranty periods shall not affect the statutory period for the assertion of claims for defects vis-à-vis the seller.

Traeger grills are designed to be modular for simple repair by regular users. Traeger’s entire obligation under this warranty shall be to provide you with replacement of any defective parts and to provide you with instructions on how to make the replacement yourself. Traeger may replace defective parts with new or refurbished parts. Traeger reserves the right to inspect any grill (shipping paid by Traeger) and to analyze any usage information including, without limitation, any digital connected grill data (to the extent covered by the data protection policy). To validate and process a warranty claim Traeger may require that you provide reasonable evidence of your issue including participating in video chats, phone conversations, providing photos, and providing other relevant information.

Without limiting the exclusions stated above, there is no warranty coverage for: (i) paint damage caused by grease fires, (ii) UV exposure, (iii) normal wear and tear; and (iv) warping of the drip tray or heat baffle. Further, this warranty shall not apply if: (i) the grill is not assembled or operated in accordance with Traeger’s operating instructions provided with this grill; (ii) the grill is not purchased from Traeger or an Authorized Seller; (iii) the grill is resold or traded to another owner; (iv) there has been unauthorized use of any third party components, parts, or accessories; (v) fuels other than wood pellets designed for wood pellet grills and barbeques have been used with the grill; (vi) wood stove heating pellets are used in the grill; (vii) the grill has been used in a commercial or food service application; (viii) the user has allowed the grill to become damaged, abused, or otherwise failed to maintain the grill in accordance with Traeger’s operating instructions; or (ix) any unapproved modification of this grill.

Please note that because Traeger is unable to oversee or control the quality of its products sold by unauthorized sellers, Traeger’s warranty is only available if you purchased your grill from an Authorized Seller. Traeger’s warranty extends only to products purchased from an Authorized Seller.

To process a warranty claim, contact Traeger’s Customer Service at the phone number or address listed above. Traeger requires proof of your date of purchase from an Authorized Seller. We therefore recommend you retain your sales slip or invoice along with this manual with your valuable documents.

ADDITIONAL IMPORTANT WARRANTY INFORMATION

  • We are not responsible for items lost in transit when returned to us for warranty purposes. For this reason, we highly recommend getting a tracking number or delivery confirmation when shipping your package.
  • The component to be replaced that you send to us becomes the possession of Traeger and will not be returned to you.

This warranty shall be governed by the laws of Denmark. This choice of law does not deprive you of the protection afforded to you by the laws of your country of residence.

Traeger's 7-Year Limited Warranty

Traeger's 7-Year Limited Warranty applies to grills manufactured after October 2021.

Traeger Pellet Grills Europe ApS, Kattegatv ej 40, 2150 Copenhagen, Denmark, (‘Traeger’) warrants this Traeger grill for the components, cover age, and warranty period listed in the table below under normal use and proper maintenance. This warranty is granted in addition to your rights as purchaser under the laws of your country of residence and does not deprive you of the protection afforded to you by the laws of your country of residence. The respective warranty period star ts from the date of conclusion of the original purchase contract from a Traeger authorized dealer and is granted to customers in Europe. A list of Traeger authorized dealers is available at https://www.tr aeger.com/dealers (together each an “Authorized Seller”). The warranty period and cover age for the replacement parts shall be as follows:

*Warranty periods shall not affect the statutory period for the assertion of claims for defects vis-a-vis the seller.

Traeger grills are designed to be modular for simple repair by regular users. Traeger’s entire obligation under this warranty shall be to provide you with replacement of any defective parts and to provide you with instructions on how to make the replacement yourself. Traeger may replace defective parts with new or refurbished parts. Traeger reserves the right to inspect any grill (shipping paid by Traeger) and to analyze any usage information including, without limitation, any digital connected grill data (to the extent covered by the data protection policy). To validate and process a warranty claim Traeger may require that you provide reasonable evidence of your issue including participating in video chats, phone conversations, providing photos, and providing other relevant information.

Without limiting the exclusions stated above, there is no warranty coverage for: (i) paint damage caused by grease fires, (ii) UV exposure, (iii) normal wear and tear; and (iv) warping of the drip tray or heat baffle. Further, this warranty shall not apply if: (i) the grill is not assembled or operated in accordance with Traeger’s operating instructions provided with this grill; (ii) the grill is not purchased from Traeger or an Authorized Seller; (iii) the grill is resold or traded to another owner; (iv) there has been unauthorized use of any third party components, parts, or accessories; (v) fuels other than wood pellets designed for wood pellet grills and barbeques have been used with the grill; (vi) wood stove heating pellets are used in the grill; (vii) the grill has been used in a commercial or food service application; (viii) the user has allowed the grill to become damaged, abused, or otherwise failed to maintain the grill in accordance with Traeger’s operating instructions; or (ix) any unapproved modification of this grill.

Please note that because Traeger is unable to oversee or control the quality of its products sold by unauthorized sellers, Traeger’s warranty is only available if you purchased your grill from an Authorized Seller. Traeger’s warranty extends only to products purchased from an Authorized Seller

To process a warranty claim, contact Traeger’s Customer Service at the phone number or address listed above. Traeger requires proof of your date of purchase from an Authorized Seller. We therefore recommend you retain your sales slip or invoice along with this manual with your valuable documents.

ADDITIONAL IMPORTANT WARRANTY INFORMATION

  • We are not responsible for items lost in transit when returned to us for warranty purposes. For this reason, we highly recommend getting a tracking number or delivery confirmation when shipping your package.
  • The component to be replaced that you send to us becomes the possession of Traeger and will not be returned to you.

This warranty shall be governed by the laws of Denmark. This choice of law does not deprive you of the protection afforded to you by the laws of your country of residence.

Traeger's Accessories Warranty

Traeger Pellet Grills LLC warrants the accessories for the warranty period and coverage listed in the table below under normal use and proper maintenance. This warranty gives you specific legal rights, and you may also have other rights which may vary among states and provinces. The warranty period starts from the date of original purchase from Traegergrills.com or a Traeger authorized dealer. A list of Traeger authorized dealers is available at https://www.traegergrills.com/dealers (together each an “Authorized Seller”. The warranty period and coverage for your Traeger Accessories shall be as follows:

Under this Warranty, Traeger’s entire liability and your exclusive remedy shall be replacement of the defective accessory. The original accessory approved for return by Traeger’s Customer Service must be returned prepaid. Traeger may replace defective accessories with new or refurbished accessories, in Traeger’s sole discretion on an as available basis within ninety days. Without limiting the exclusions stated above, there is not warranty coverage for:

  1. damage caused by grease fires,
  2. UV exposure,
  3. normal wear and tear; and
  4. warping of the accessory.

Traeger’s entire obligation under this warranty shall be to provide you with replacement of any defective accessory or provide you with replacement parts and to provide you with instructions on how to make the replacement yourself. Traeger may replace defective accessories or parts with new or refurbished parts. Traeger reserves the right to inspect any accessories or parts (shipping paid by Traeger) and to analyze any usage information including, without limitation, any digital connected cooking data (to the extent covered by the data protection policy). To validate and process a warranty claim Traeger may require that you provide reasonable evidence of your issue including participating in video chats, phone conversations, providing photos, and providing other relevant information.

The limitations in the following paragraph do not apply to residents of Quebec to whom the Quebec Consumer Protection Act applies.

FOR GREATER CERTAINTY, TRAEGER PELLET GRILLS LLC SHALL NOT BE LIABLE UNDER THIS OR ANY IMPLIED WARRANTY FOR INCIDENTAL, CONSEQUENTIAL DAMAGES INDIRECT, SPECIAL, LOSS OF DATA, EXEMPLARY, PUNITIVE OR ENHANCED DAMAGES, LOST PROFITS OR REVENUES OR DIMINUTION IN VALUE ARISING OUT OF OR RELATING TO YOUR USE OF YOUR ACCESSORY, REGARDLESS OF (A) WHETHER SUCH DAMAGES WERE FORESEEABLE, (B) WHETHER OR NOT TRAEGER WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND (C) THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT, OR OTHERWISE) UPON WHICH THE CLAIM IS BASED, AND NOTWITHSTANDING THE FAILURE OF ANY AGREED OR OTHER REMEDY OF ITS ESSENTIAL PURPOSE. THIS WARRANTY GIVES THE RETAIL CUSTOMER SPECIFIC LEGAL RIGHTS AND THE CUSTOMER MAY HAVE OTHER RIGHTS WHICH VARY AMONG STATES/PROVINCES. BOTH YOU AND TRAEGER INTEND FOR THIS WARRANTY TO BE THE YOUR EXCLUSIVE REMEDY FOR AN ACCESSORY.

This warranty shall be void if:

  1. the accessory is not used in accordance with Traeger’s instructions which are provided when purchased;
  2. the accessory is not purchased from an Authorized Seller;
  3. the accessory is resold or traded to another owner;
  4. there has been use of any third party components, parts, or accessories;
  5. the accessory has been used in a commercial or food service application;
  6. the user has allowed the accessory to become damaged, abused, or otherwise failed to maintain the accessory in accordance with Traeger’s instructions; or
  7. any unapproved modification of the accessory.

Please note that because Traeger is unable to oversee or control the quality of its products sold by unauthorized sellers, Traeger’s warranty is only available if you purchased your accessory from an Authorized Seller. Traeger’s warranty extends only to products purchased from an Authorized Seller.

To process a warranty claim, contact Traeger’s customer service at the phone number or address listed above. Traeger requires proof of your date of purchase from an Authorized Seller. You should retain your sales slip or invoice along with this manual with your valuable documents.

Customers outside of the United States and Canada should note that NOT all warranty policies stated herein are consistent globally. Customers should contact the local distributor in their current country from the list at International Support for instructions regarding warranty claims specific to that country. The process described herein will not work for international warranty requests.

ADDITIONAL IMPORTANT WARRANTY INFORMATION

  • We are not responsible for items lost in transit. For this reason, we highly recommend getting a tracking number or delivery confirmation when shipping your package.
  • The product you send to us becomes the possession of Traeger and will not be returned to you.

Traeger will determine if your warranty claim is covered under this warranty policy in Traeger’s sole and complete discretion and failure to follow the required procedures may void your warranty claim. This warranty gives you specific legal rights, and you may also have other rights which vary from among states/provinces or countries.