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Service & Warranty

Service & Warranty

Traeger's 3-Year Warranty

Traeger's 3-Year Warranty applies to grills manufactured October 2021 or earlier.

Traeger Pellet Grills Europe ApS, Kattegatvej 40, 2150 Copenhagen, Denmark, (‘Traeger’) warrants this Traeger grill for the components, coverage, and warranty period listed in the table below under normal use and proper maintenance.

This warranty is granted in addition to your rights as purchaser under the laws of your country of residence and does not deprive you of the protection afforded to you by the laws of your country of residence. The respective warranty period starts from the date of conclusion of the original purchase contract from a Traeger authorized dealer and is granted to customers in Europe. A list of Traeger authorized dealers is available at https://www.traeger.com/uk/en/dealers (together each an “Authorized Seller”). The warranty period and coverage for the replacement parts shall be as follows:

  • Warranty periods shall not affect the statutory period for the assertion of claims for defects vis-à-vis the seller.

Traeger grills are designed to be modular for simple repair by regular users. Traeger’s entire obligation under this warranty shall be to provide you with replacement of any defective parts and to provide you with instructions on how to make the replacement yourself. Traeger may replace defective parts with new or refurbished parts. Traeger reserves the right to inspect any grill (shipping paid by Traeger) and to analyze any usage information including, without limitation, any digital connected grill data (to the extent covered by the data protection policy). To validate and process a warranty claim Traeger may require that you provide reasonable evidence of your issue including participating in video chats, phone conversations, providing photos, and providing other relevant information.

Without limiting the exclusions stated above, there is no warranty coverage for: (i) paint damage caused by grease fires, (ii) UV exposure, (iii) normal wear and tear; and (iv) warping of the drip tray or heat baffle. Further, this warranty shall not apply if: (i) the grill is not assembled or operated in accordance with Traeger’s operating instructions provided with this grill; (ii) the grill is not purchased from Traeger or an Authorized Seller; (iii) the grill is resold or traded to another owner; (iv) there has been unauthorized use of any third party components, parts, or accessories; (v) fuels other than wood pellets designed for wood pellet grills and barbeques have been used with the grill; (vi) wood stove heating pellets are used in the grill; (vii) the grill has been used in a commercial or food service application; (viii) the user has allowed the grill to become damaged, abused, or otherwise failed to maintain the grill in accordance with Traeger’s operating instructions; or (ix) any unapproved modification of this grill.

Please note that because Traeger is unable to oversee or control the quality of its products sold by unauthorized sellers, Traeger’s warranty is only available if you purchased your grill from an Authorized Seller. Traeger’s warranty extends only to products purchased from an Authorized Seller.

To process a warranty claim, contact Traeger’s Customer Service at the phone number or address listed above. Traeger requires proof of your date of purchase from an Authorized Seller. We therefore recommend you retain your sales slip or invoice along with this manual with your valuable documents.

ADDITIONAL IMPORTANT WARRANTY INFORMATION

  • We are not responsible for items lost in transit when returned to us for warranty purposes. For this reason, we highly recommend getting a tracking number or delivery confirmation when shipping your package.
  • The component to be replaced that you send to us becomes the possession of Traeger and will not be returned to you.

This warranty shall be governed by the laws of Denmark. This choice of law does not deprive you of the protection afforded to you by the laws of your country of residence.

Traeger's 7-Year Limited Warranty

Traeger's 7-Year Limited Warranty applies to grills manufactured after October 2021.

Traeger Pellet Grills Europe ApS, Kattegatv ej 40, 2150 Copenhagen, Denmark, (‘Traeger’) warrants this Traeger grill for the components, cover age, and warranty period listed in the table below under normal use and proper maintenance. This warranty is granted in addition to your rights as purchaser under the laws of your country of residence and does not deprive you of the protection afforded to you by the laws of your country of residence. The respective warranty period star ts from the date of conclusion of the original purchase contract from a Traeger authorized dealer and is granted to customers in Europe. A list of Traeger authorized dealers is available at https://www.tr aeger.com/dealers (together each an “Authorized Seller”). The warranty period and cover age for the replacement parts shall be as follows:

*Warranty periods shall not affect the statutory period for the assertion of claims for defects vis-a-vis the seller.

Traeger grills are designed to be modular for simple repair by regular users. Traeger’s entire obligation under this warranty shall be to provide you with replacement of any defective parts and to provide you with instructions on how to make the replacement yourself. Traeger may replace defective parts with new or refurbished parts. Traeger reserves the right to inspect any grill (shipping paid by Traeger) and to analyze any usage information including, without limitation, any digital connected grill data (to the extent covered by the data protection policy). To validate and process a warranty claim Traeger may require that you provide reasonable evidence of your issue including participating in video chats, phone conversations, providing photos, and providing other relevant information.

Without limiting the exclusions stated above, there is no warranty coverage for: (i) paint damage caused by grease fires, (ii) UV exposure, (iii) normal wear and tear; and (iv) warping of the drip tray or heat baffle. Further, this warranty shall not apply if: (i) the grill is not assembled or operated in accordance with Traeger’s operating instructions provided with this grill; (ii) the grill is not purchased from Traeger or an Authorized Seller; (iii) the grill is resold or traded to another owner; (iv) there has been unauthorized use of any third party components, parts, or accessories; (v) fuels other than wood pellets designed for wood pellet grills and barbeques have been used with the grill; (vi) wood stove heating pellets are used in the grill; (vii) the grill has been used in a commercial or food service application; (viii) the user has allowed the grill to become damaged, abused, or otherwise failed to maintain the grill in accordance with Traeger’s operating instructions; or (ix) any unapproved modification of this grill.

Please note that because Traeger is unable to oversee or control the quality of its products sold by unauthorized sellers, Traeger’s warranty is only available if you purchased your grill from an Authorized Seller. Traeger’s warranty extends only to products purchased from an Authorized Seller

To process a warranty claim, contact Traeger’s Customer Service at the phone number or address listed above. Traeger requires proof of your date of purchase from an Authorized Seller. We therefore recommend you retain your sales slip or invoice along with this manual with your valuable documents.

ADDITIONAL IMPORTANT WARRANTY INFORMATION

  • We are not responsible for items lost in transit when returned to us for warranty purposes. For this reason, we highly recommend getting a tracking number or delivery confirmation when shipping your package.
  • The component to be replaced that you send to us becomes the possession of Traeger and will not be returned to you.

This warranty shall be governed by the laws of Denmark. This choice of law does not deprive you of the protection afforded to you by the laws of your country of residence.

Traeger's 10-Year Limited Warranty (New Timberlines and Ironwoods)

Traeger Pellet Grills Europe ApS, Kattegatvej 40, 2150 Copenhagen, Denmark, (‘Traeger’) warrants this Traeger grill for the components, coverage, and warranty period listed in the table below under normal use and proper maintenance. This warranty is granted in addition to your rights as purchaser under the laws of your country of residence and does not deprive you of the protection afforded to you by the laws of your country of residence. The respective warranty period starts from the date of conclusion of the original purchase contract from a Traeger authorized dealer and is granted to customers in Europe. A list of Traeger authorized dealers is available at https://www.traegergrills.com/dealers (together each an “Authorized Seller”). The warranty period and coverage for the replacement parts shall be as follows:

  • Warranty periods shall not affect the statutory period for the assertion of claims for defects vis-à-vis the seller.

Traeger grills are designed to be modular for simple repair by regular users. Traeger’s entire obligation under this warranty shall be to provide you with replacement of any defective parts and to provide you with instructions on how to make the replacement yourself. Traeger may replace defective parts with new or refurbished parts. Traeger reserves the right to inspect any grill (shipping paid by Traeger) and to analyze any usage information including, without limitation, any digital connected grill data (to the extent covered by the data protection policy). To validate and process a warranty claim Traeger may require that you provide reasonable evidence of your issue including participating in video chats, phone conversations, providing photos, and providing other relevant information. Labor charges connected with the replacement of defective parts and freight charges to ship parts shall be paid at your expense.

Without limiting the exclusions stated above, there is no warranty coverage for: (i) paint damage caused by grease fires, (ii) UV exposure, (iii) normal wear and tear; and (iv) warping of the drip tray or heat baffle. Further, this warranty shall not apply if: (i) the grill is not assembled or operated in accordance with Traeger’s operating instructions provided with this grill; (ii) the grill is not purchased from Traeger or an Authorized Seller; (iii) the grill is resold or traded to another owner; (iv) there has been unauthorized use of any third party components, parts, or accessories; (v) fuels other than wood pellets designed for wood pellet grills and barbeques have been used with the grill; (vi) wood stove heating pellets are used in the grill; (vii) the grill has been used in a commercial or food service application; (viii) the user has allowed the grill to become damaged, abused, or otherwise failed to maintain the grill in accordance with Traeger’s operating instructions; or (ix) any unapproved modification of this grill.

Please note that because Traeger is unable to oversee or control the quality of its products sold by unauthorized sellers, Traeger’s warranty is only available if you purchased your grill from an Authorized Seller. Traeger’s warranty extends only to products purchased from an Authorized Seller.

To process a warranty claim, contact Traeger’s Customer Service at the phone number or address listed above. Traeger requires proof of your date of purchase from an Authorized Seller. We therefore recommend you retain your sales slip or invoice along with this manual with your valuable documents.

ADDITIONAL IMPORTANT WARRANTY INFORMATION

  • We are not responsible for items lost in transit when returned to us for warranty purposes. For this reason, we highly recommend getting a tracking number or delivery confirmation when shipping your package.
  • The component to be replaced that you send to us becomes the possession of Traeger and will not be returned to you.

This warranty shall be governed by the laws of Denmark. This choice of law does not deprive you of the protection afforded to you by the laws of your country of residence.

Traeger's Accessory Warranty

Traeger Pellet Grills Europe ApS, Kattegatvej 40, 2150 Copenhagen, Denmark, (‘Traeger’) warrants the accessories for the warranty period and coverage listed in the table below under normal use and proper maintenance. This warranty is granted in addition to your rights as purchaser under the laws of your country of residence and does not deprive you of the protection afforded to you by the laws of your country of residence. The respective warranty period starts from the date of conclusion of the original purchase contract from a Traeger authorized dealer and is granted to customers in Europe. A list of Traeger authorized dealers is available at https://www.traegergrills.com/dealers (together each an “Authorized Seller”). The warranty period and coverage for your Traeger Accessories shall be as follows:

  • Warranty periods shall not affect the statutory period for the assertion of claims for defects vis-à-vis the seller.

Traeger’s entire obligation under this warranty shall be to provide you with replacement of any defective accessory or provide you with replacement parts and to provide you with instructions on how to make the replacement yourself. Traeger may replace defective accessories or parts with new or refurbished parts. Traeger reserves the right to inspect any accessories or parts (shipping paid by Traeger) and to analyze any usage information including, without limitation, any digital connected accessory data (to the extent covered by the data protection policy). To validate and process a warranty claim Traeger may require that you provide reasonable evidence of your issue including participating in video chats, phone conversations, providing photos, and providing other relevant information.

Without limiting the exclusions stated above, there is no warranty coverage for: (i) paint damage caused by grease fires, (ii) UV exposure, (iii) normal wear and tear; and (iv) warping of the accessory.

The warranty shall not apply if: (i) the accessory is not used in accordance with Traeger’s instructions which are provided when purchased; (ii) the accessory is not purchased from Traeger or an Authorized Seller; (iii) the accessory is resold or traded to another owner; (iv) there has been unauthorized use of any third party components, parts, or accessories; (v) the accessory has been used in a commercial or food service application; (vi) the user has allowed the accessory to become damaged, abused, or otherwise failed to maintain the accessory in accordance with Traeger’s operating instructions; or (vii) any unapproved modification of the accessory.

Please note that because Traeger is unable to oversee or control the quality of its products sold by unauthorized sellers, Traeger’s warranty is only available if you purchased your accessory from an Authorized Seller. Traeger’s warranty extends only to products purchased from an Authorized Seller.

To process a warranty claim, contact Traeger’s Customer Service at the phone number or address listed above. Traeger requires proof of your date of purchase from an Authorized Seller. We therefore recommend you retain your sales slip or invoice along with this manual with your valuable documents.

ADDITIONAL IMPORTANT WARRANTY INFORMATION

  • We are not responsible for items lost in transit when returned to us for warranty purposes. For this reason, we highly recommend getting a tracking number or delivery confirmation when shipping your package.
  • The accessory or component to be replaced that you return to Trager becomes the property of Traeger and will not be returned to you.

This warranty shall be governed by the laws of Denmark. This choice of law does not deprive you of the protection afforded to you by the laws of your country of residence.