issues involving iOS devices go to iOS Troubleshooting.
Before starting any diagnosis go through the following checklist:
- The firmware and app versions are current.
- The network the phone is connected to is a 2.4GHz network that does not have the same name as a 5GHz network
- Grills will not recognize or “see” 5GHz networks while most phones will.
- Many routers that are set up by ISPs will have the same name for both 2.4GHz and 5GHz networks. Phones can handle this easily, switching to whatever has better signal strength. Grills will only see 2.4GHz.
- The grill is receiving an adequate signal. The best way to do this without having the grill connected to WiFi is to download a signal strength meter app. Anything between -30 and -70 is good. Going beyond -70dbm can result in the grill not making a connection.
- Mesh networks are compatible with Traeger grills, provided there is a separately named 2.4GHz network set up.
- User-defined enhanced security settings can interfere with the connection process (i.e. VPN actively used on device, transparent proxies, 802.1X Network Authentication, No DHCP server on network)
- Try resetting the settings on your phone. Settings > General> Reset > Reset All Settings.
Turn Off Mobile Data
If you are having trouble pairing your Android device to your grill, the first thing you should do is turn off your mobile data.
- Android devices use mobile data when the phone is switching between the grill's WiFi network and your home WiFi network. This can disrupt the communication when trying to establish WiFi-only connections.
- Turn off and unplug your grill and force quit the Traeger App.
- Turn off mobile data.
- Settings > Connections > Data Usage > Mobile data
- Plug in and turn on your grill and open the app.
- Pair the grill and app: Pairing an Android to a WiFIRE-enabled Grill.
- Once pairing is successful, feel free to turn your mobile data back on.