Do you hear a clicking sound coming from your grill? Let's figure out what's going on.
If you hear a slow clicking sound, you may have an issue with your auger motor or with your auger itself.
First, let's inspect the auger itself to see if it is bent or twisted. The auger is the corkscrew mechanism that slowly feeds your pellets from the hopper into the firepot. The chances of the auger screw being bent are small, but it is possible on older grills.
Remove the auger and roll it on a flat surface. The auger should roll smoothly across the surface. If it does not, please call Customer Service.
If you have checked the auger screw and it appears to be in good condition, there is a chance that gears within your auger motor are malfunctioning. Please call Customer Service at 1-800-TRAEGER for additional assistance.
If you hear a rapid clicking, chances are you have an issue with your auger fan.
Auger fans exist on AC grills (a non-WiFIRE-enabled grill or a 2018 Timberline). The auger fan is attached to your grill's auger and indicates that the auger is running. The fan is in line with the auger and faces the side of the hoper. It is possible that the auger fan is hitting something nearby, such as the sidewall if the grill has been dented or a zip tie that keeps wires together that sit near the fan.
To check if anything is in the way of the fan, remove the bottom panel of your hopper and examine if there is anything in the fan's path.