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Grill Can't Find Network

You've got your new WiFIRE-enabled grill, you've got it assembled, and now you're ready to get it connected to the internet so you can do your first cook. Only problem is as you begin the pairing process, you don't see your home WiFi network available on your grill.

**NOTE: This is different than getting an error message, "Grill Couldn't Find the Network," or, "Grill Couldn't Connect to the Network." This article focuses on when you cannot see your home WiFi network on your grill's controller when attempting to pair.

Internet Service Provider (ISP) Status

Before trying anything, have you checked to make sure your home WiFi is up and running? Check to see if any of your other devices connected to the same network are currently working while connected.

Grill Location

What is the distance between grill and router?

The grill should be as close as possible, but within 30ft/10m is considered acceptable.

Is the grill facing the WiFi network router?

The controller should face the router for best signal reception. If you have a Timberline make sure that the antenna is installed under the hopper. It simply screws into bottom of the hopper. Unscrew the controller and check the antennae wire has not been disconnected from the controller.

How many walls or other obstacles could be interfering with the WiFi signal?

Masonry and steel building materials will reduce signal strength considerably, as will a router located in a basement or behind pipes/wires. If there is no way to move the router closer to the grill, consider investing in a network booster or extender.

Firewalls

Do you have any firewalls or other security measures in place that would prevent your WiFi from being discoverable? If so, you may need to whitelist your grill to allow connection.