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WiFIRE-Enabled Controller Display Issues

Your WiFIRE controller display is your view into the workings of your D2 grill. This article will cover some common issues you may experience with your display and how to troubleshoot them.

Black, Blank, Dark, or Lines in Screen

If the display ever appears blank or is difficult to see in existing lighting, adjust the contrast of the display. Contrast issues generally occur in cold weather. If contrast adjustment does not resolve, please contact Customer Service .

  • To adjust contrast, go to Menu > Contrast > Adjust to preferred level.

Flickering Screen

A flickering screen is usually indicative of a poor connection somewhere on the controller. Check the connections by removing the four screws that hold the controller in place and disconnect and reconnect the various connections. You may also follow the controller replacement video below to help walk you along checking wire connections.

If the problem continues after ensuring proper connections, please contact Customer Service .

Pixels Fading

Pixel fading may be a response to colder weather--lower ambient temperatures can often dim the display. Pixel fading can also be caused by ESD (electro-static discharge). If a grill is on a vinyl or non-wood deck that could generate static electricity, the static can translate to the controller when touched.

The following steps will most likely resolve the issue. If you still experience issues, please contact Customer Service .

  • If the grill is on a vinyl or non-wood deck, consider moving the grill to a different location.
  • Power cycle your grill by turning off > unplug > plug in > turn on grill.
  • Ensure contrast settings are adjusted.

Contact Customer Service

If you are receiving one of the following issues, please contact Customer Service .

  • The grill components are turning on, but the digital display does not.
  • The digital display only shows 3 dashes (---).
  • Error codes are stuck on the display, even after unplugging the grill.
  • If the controller screen remains black after adjusting the contrast.