One of the best tools to help you have successful cooks every time is your meat probe. But what happens when it's not working up to par or is throwing unfamiliar errors? Let's walk through some scenarios and make sure your meat is spot on, every time.
If you have a non-WiFIRE (AC) grill with spots for two meat probes, you may see P01 and P02. These notifications simply show which probe is currently active. P01= Probe one P02= Probe two
If the tip of the meat probe has broken off, please contact Customer Service.
The 3.5 mm jack is the part of your meat probe that inserts into the controller. If the jack breaks off in the controller, the broken piece lodged into the controller will need to be removed. The best way to remove a jack is to purchase a jack removal tool. There are other DIY methods, but the tools designed for this purpose are what we recommend.
Once you get the jack out of the controller, you will need a new meat probe. Replacement meat probes can be purchased or replaced under warranty if your grill is still under warranty.
A grill powering off when you plug in your meat probe is due to electrical discharge. The controller shuts down as a safety precaution. To fix this, first try grounding yourself before plugging in the meat probe. Do this by touching the grill frame and then picking up the meat probe and plugging it in. If the grill still powers off, try power cycling the grill: turn off the grill, unplug, wait 10 seconds and plug it back in and turn it on again.
If you feel that your meat probe is reading incorrectly, first note that the acceptable tolerance of our meat probes is ±7.5°F. Additionally, WiFIRE-enabled controllers can be calibrated to accommodate a ±15°F variance by using the probe calibration option on the controller.
If you have a WiFIRE-enabled (D2) grill, one of the most common issues you may find with your meat probe is it not being calibrated. Calibration is easy; just follow these steps:
Now that you have an accurate reading of how far off your meat probe may be reading, you can manually adjust the probe to give a more accurate temperature. For example, if your probe reads 41°F while sitting in an ice bath, you can offset the probe by 9°F so the probe more accurately reads the 32°F that it should.
If, after calibrating your meat probe the probe is still reading incorrectly, please contact Customer Service.