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Returns & Refunds

Returning Product Purchased from a Dealer

We cannot offer refunds on any products purchased from dealers or any other independent seller, regardless of whether they are brick & mortar or e-commerce.

If a customer wants to return their grill for a refund, they are subject to the return policy from the retailer they purchased from.

All dealers have different return policies, and the customer should reference their receipt and return policy for the retailer/dealer they purchased from for details.

Returning Product Purchased from Traeger

What Items Can Be Returned to Traeger?

  • We accept returns only on items purchased directly through Traeger Grills via phone, sponsored event, or our website, www.traeger.com.

What Items Can NOT Be Returned to Traeger?

  • We do not accept returns on pellets, sauces, or rubs.
  • Traeger items purchased through outside dealers/vendors will need to be returned to their original point of purchase (i.e., Home Depot, ACE, etc.)
  • See the section below "Returning Product Purchased From a Dealer" for more information.

Return Timeframe/Window?

  • You can return your product(s) up to 45 days from the original date of shipment.

What Is Needed for The Return?

  • All merchandise must be unused, unassembled, and returned in the original packaging.
  • Please include a copy of the original receipt of purchase.

When Will I See My Refund?

  • A full refund for the merchandise price will be automatically applied to your credit or debit card within 30 business days after receiving the returned product.
  • For orders that are less than $100, we do not need them back to issue a refund.
  • If your original form of payment is no longer active, we will send a check within 30 days.

What If I Paid with EZ Pay?

  • If the customer took advantage of Traeger EZ-Pay, the payment plan would be canceled upon receipt of the product, and any installment payments will be refunded.

What If There Was A Shipping Error from Traeger’s End?

  • The following are shipping errors on Traeger's end:
    • Shipped the wrong part from the warehouse.
    • The agent ordered the wrong part by mistake.
    • The agent told the customer to order a part that wasn't the right one.
  • Traeger will pay for the return shipping via a pre-paid label or Freight (depending on weight).
  • Please call Customer Service, and we will get you taken care of.