Are you having issues with the connectivity features of your WiFIRE-enabled grill? Most issues you may encounter can usually be resolved by running through the troubleshooting questions below. Go ahead and give these a try before calling your Traeger Tech.
If you're having problems with pairing specifically, check out our Pairing Troubleshooting article.
If you're having any issues with your grill's WiFIRE, let's first check that you are on the most current firmware version.
Check your firmware version by going to your grill's controller and navigating to Menu > About Grill.
The current firmware version can be found by navigating to our WiFIRE Status Page.
Android: Varies with device brand, but typically found in the Device Settings or App Settings menu.
iOS: Delete and Re-install app (this clears the app cache in iOS)
NOTE: this will only work on D2 grills that already have V2.00.01 firmware or later. This ""Network Reset"" function is NOT available on AC Timberline grills (1st gen Timberline) or D2 grills with V2.00.00 or V1.XX.XX firmware.
Traeger grills require a signal strength of between -30dbm and -70dbm to connect, operate, and download updates. Going past -70dbm towards -80 or -90dbm will result in pairing, re-connecting, and firmware updating difficulties.
You can check this strength by installing a WiFi signal strength app from your app store. Make sure you are checking the signal strength of the 2.4GHz network while standing at the location of the grill.
Unplug Router and wait at least 10 seconds; Plug router back in and let it fully come back online.
Try to uninstall and reinstall the app.
Forget the network and start the pairing process from the beginning.