If your auger is jammed and no longer turning or feeding pellets into your grill, you'll need to clear the jam. Let's walk through how to do this on an AC (non-WiFIRE) grill.
An AC grill is a grill without WiFIRE capabilities. The following steps will help you clear your auger on all AC grills other than the AC Timberline 850 and the AC Timberline 1300. Please continue to the next section to learn how to clear an auger for those two models.
It is possible that an auger jam will cause damage to the auger motor. If you hear clicking or if the auger is not spinning, call Customer Service for further assistance.
It is normal for a customer to see their auger swaying -- this usually occurs after replacing an auger pin. Please be advised the grill is working correctly, and this is standard functionality.