Do you have a D2 grill? The easy way to check is by looking at your controller (the computer part of your grill where you set everything), and see if it says D2 on it. D2 Grills--grills with WiFIRE connectivity functionality--are easy to troubleshoot. In most cases, a part replacement is not needed unless the controller specifically states there is something wrong with that part.
Bad Meat Probe Warning
A Bad Meat Probe Warning means the meat probe needs to be replaced
Meat Probe Fallout Warning
Occurs when the probe temperature exceeds 220F, which indicates the probe fell out of the meat.
Pellet Sensor Disconnect Getting a Pellet Sensor Disconnect error means that there is an inability for the controller to communicate with the sensor. Verify that the connections between the controller and the pellet sensor are good, and power cycle the grill.
Controller screen is going black
This can happen in cold weather. Adjusting the contrast can help correct this.
Controller screen flickering
Failed to Ignite
A Failed to Ignite error means the grill failed to ignite in a set time period and is likely due to the grill running out of pellets or being started with the lid open. To resolve this error, try the following:
Slow Ignition Error Your grill producing a Slow ignition Error means the grill took longer to achieve the set temperature than normal. This occurs when the grill does not see a significant temperature rise after 15 minutes and is normal -- It could be due to cold outside/ambient temperatures, lack of pellets, or an overfilled firepot.
If you receive this error, you do not need to do anything; the grill is simply notifying you that it is taking a little longer to ignite. A slow ignition will typically be followed by an overshoot of the set temperature before leveling out.
A 707 error means that the controller is not receiving a signal from the thermocouple, most likely due to it becoming loose or disconnected. Reconnecting the controller and thermocouple using the steps below will usually resolve the issue. If
Indicates auger motor is disconnected or broken.
Damaged or jammed auger.
A Fan Disconnected error indicates the fan is either disconnected or broken.
Hot Rod Disconnected | Igniter Disconnected | Heater is Disconnected
Any of these errors Indicate the hot rod (igniter) is disconnected or broken.
Internal test, indicating a component is not working right.
Thermocouple Disconnected ("temp sensor out")
This error means that the thermocouple became disconnected from the controller. Follow these steps to resolve; if unsuccessful, call customer service.
High Temp Error
A High Temp Error will occur when the grill's temperature reaches 550F or higher for more than a few minutes. To resolve, attempt the following steps. If the issue persists, call Customer Service.
Low Temp Error
A Low Temp Error will occur when the temperature goes below 120F for more than 10 minutes. You may see in this situation that the grill will try to reignite. Reignitions occur when the grill temperature has dropped below 90% of the set temperature for longer than 4 minutes. The most common resolution for a Low Temp Error is to restart your grill properly: